Dear Valued Customer,
Welcome to AlQuranerVasha.
Thank you for purchasing books and other products from AlQuranerVasha. Please follow the relevant instructions below regarding order cancellations, product returns, and replacements.
To Return Items Ordered Online/Offline:
- If you change your mind after placing an order online, please cancel your order within 1 hour of purchase.
- If you receive a product with quality issues, incorrect pricing, or validity concerns, please return the product with your certificate of purchase (sales invoice/order number) within 7 days of purchase. For online orders, please contact our customer care team.
- If you return or replace a product, you will be entitled to receive a product of the same value or a refund equal to the amount paid for the returned product.
Product Delivery:
- For home delivery, products of any weight can be delivered up to the 2nd floor. For higher floors, items up to 15 kg will be delivered at the existing delivery charge. If the weight exceeds this, an extra charge of Tk 10 will apply for every additional 5 kg. If there is a lift, no extra charge will be applied.
- We strive to deliver orders on the same day. If for any reason delivery is delayed, we ensure completion within the next 24 hours, In Sha Allah.
Refund Policy:
- We will refund your money using the same payment method or a convenient alternative after receiving the returned product.
- Refunds will be processed to your mobile banking account (if applicable) or to your wallet (credit or debit card portal).
- It may take 5-7 business days to process the refund. If you purchased a product at a discounted price, your refund/replacement will be based on that offer price.
Refund Order Based on Payment Method:
- If purchased directly from the store – Cash refund
- If purchased online or via Customer Care – Mobile Banking Portal (Bkash, Cash)
Note: The easiest way to return a purchased product is outlined above. If you have any complaints regarding your online transaction, please contact our customer care team. Our representatives will assist you in resolving your issue promptly.
Thank you for choosing AlQuranerVasha!